3G Video Call Center Has Broad Prospect

Published:2011/2/28 21:08:00 Author:Li xiao na From:SeekIC

Call center is the most convenient way for the corporations to communicate with clients, which is also the base for video call center. In the 3G era, the high-speed data application makes the video call simpler. Call center is able to send the picture or video to the clients when talking, which can make the customers know more about their products. It also can view the same web page with customers through technological means, thus the success rate can be improved.

For the communication industry in China, 3G will bring huge developing opportunities. Take the contact center for instance; 3G changes the voice service to the video service. With the improvement of interactivity and reliability, establishing the contact system which adapt to the future business and technical development will bring change.
T
he high-speed internet access is the largest advantage of 3G. With the embedded browser in the phone, there is no need to have any other settings to log in. High broadband has laid a solid foundation for the new business of 3G network, such as cell phone positioning and video client service. The 3G video client service utilizes the innovative technology, integrating the video application to the practical service; therefore, the customers can enter the interaction.

Many of us have the experience of using voice self-service which has so many advantages. But the users make their option by button, which is complicated; therefore, many users don’t like it. A new self-service system has emerged in the 3G communication era, which is called voice portal. It applies both the video and voice, and makes the self-service better. Compared with the 2G platform, the largest change of the 3G video call center is applying the innovative technology. It integrates the rich and practical video application with the client service, and more humanized applications are added. The related integrated circuit is 2N1613.

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